Starbucks reversing open-door policy to 'prioritize' paying customers

Category: Business

Starbucks is ending its longstanding policy that allowed people to sit in stores without making a purchase, prioritizing paying customers instead. The new Coffeehouse Code of Conduct will apply to over 10,000 company-owned stores in North America, aiming to create a better environment for customers. This change follows a history of racial bias incidents and is part of broader efforts to enhance the cafe experience under new CEO Brian Niccol.

Keywords: Starbucks, Coffeehouse Code of Conduct, customer policy

Source: ABC News

Update At: 1/15/2025

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